Your Sales, Service, and Ownership Questions, Answered

AutoFair.com brings together vehicle inventory, shopping tools, financing resources, and service information from AutoFair dealerships in New Hampshire and Massachusetts. The answers below explain how to use the group website and when you will need to work directly with an individual AutoFair location.
AutoFair Dealerships and Brands
What is AutoFair Automotive Group?+
AutoFair Automotive Group is an automotive dealership group with locations in New Hampshire and Massachusetts. AutoFair.com brings together inventory and group-level shopping tools, while each AutoFair dealership maintains its own sales, service, parts, hours, and manufacturer-specific information.
Where can I find an AutoFair dealership?+
AutoFair has dealership locations in New Hampshire and Massachusetts. Because each store represents a particular vehicle brand and maintains its own address, hours, and departments, shoppers should use the AutoFair locations page to select the dealership that matches the vehicle or service they need.
Which new vehicle brands are available through AutoFair?+
AutoFair.com provides new-vehicle shopping pages for Ford, Genesis, Honda, Hyundai, Subaru, Toyota, and Volkswagen. Brand representation may change, so shoppers should use the current new-inventory page and dealership locations page to confirm which brands and vehicles are available through the group.
How do I choose the right AutoFair dealership?+
Start with the vehicle brand you want or the location most convenient to you. A vehicle listing will identify the AutoFair dealership where that vehicle is located. For service, recalls, warranty work, or manufacturer-specific parts, choose an AutoFair dealership authorized for your vehicle’s brand or contact the preferred store to confirm that it can perform the requested work. The locations page can help you find the appropriate dealership.
Shopping Across AutoFair
Can I browse new vehicles from multiple AutoFair dealerships in one place?+
Yes. AutoFair.com combines new-vehicle listings from participating AutoFair dealerships. Shoppers can browse across the group and then open an individual listing to see the vehicle’s specifications, availability, and dealership location. Inventory changes as vehicles arrive and sell, so availability should be confirmed with the store holding the vehicle.
Can I search pre-owned and Certified Pre-Owned vehicles across AutoFair?+
Yes. AutoFair.com provides combined pre-owned inventory and Certified Pre-Owned inventory from participating dealerships. The selection includes vehicles from multiple manufacturers, and each listing identifies the AutoFair dealership where the vehicle is located.
What is the difference between a Certified Pre-Owned vehicle and a standard pre-owned vehicle?+
A Certified Pre-Owned vehicle must meet the age, mileage, inspection, and reconditioning requirements established by its manufacturer. It may also include manufacturer-backed warranty coverage, roadside assistance, or other benefits. A standard pre-owned vehicle does not automatically include those manufacturer certification benefits. Because certification programs differ by brand, shoppers should review the inspection report, warranty documents, and certification terms for the specific vehicle. Browse AutoFair’s current Certified Pre-Owned inventory.
Can AutoFair help if the vehicle I want is not currently listed?+
Yes. AutoFair provides a CarFinder form where shoppers can describe the vehicle they are looking for. The information can be used to identify a possible match as inventory changes. Submitting a request does not guarantee that a particular model, trim, color, feature combination, or price range will become available.
Can I schedule a test drive through AutoFair.com?+
Yes. AutoFair.com provides a test-drive request form, and some inventory listings may also include a test-drive option. The selected vehicle, date, and time must still be confirmed by the dealership where the vehicle is located, so the request should not be treated as a confirmed appointment until the store follows up.
Can I start the vehicle-purchase process online?+
Yes. AutoFair’s EZPurchase tools allow shoppers to select a new or pre-owned vehicle, personalize estimated payments, obtain a trade-in value, and begin a finance application. The exact online steps can depend on the vehicle and dealership. Final pricing, vehicle availability, trade verification, lender approval, documents, and delivery arrangements must be confirmed with the selling store.
AutoFair Purchase Benefits
What is the AutoFair Advantage?+
The AutoFair Advantage is AutoFair’s purchase-benefits package. The program page lists service, vehicle-protection, trade-in, and other ownership-related benefits. Because benefits and conditions can be updated, shoppers should review the current AutoFair Advantage terms and the documents provided with their specific purchase.
Does AutoFair offer an exchange option on eligible pre-owned vehicles?+
Yes. AutoFair advertises an exchange program for eligible pre-owned and Certified Pre-Owned purchases. It is an exchange option rather than an unrestricted return or cash-refund policy. Eligibility depends on the current program rules, including the selling dealership, mileage added after purchase, vehicle condition, documentation, and the replacement vehicle. Review the current written terms before purchase.
Financing, Selling, and Trade-In
Can I apply for vehicle financing through AutoFair.com?+
Yes. AutoFair.com provides an online finance application for customers considering new or pre-owned vehicles. Submitting an application does not guarantee approval or specific terms. Approval, lender, interest rate, down payment, loan or lease availability, term, and monthly payment depend on the applicant, selected vehicle, selling dealership, and current programs.
Can I sell or trade my current vehicle through AutoFair?+
Yes. AutoFair offers an online vehicle-valuation process that begins by selecting an AutoFair dealership. The vehicle’s identity, mileage, equipment, history, and condition must be verified before a final offer is established. Depending on the current offer terms, the verified value may be applied toward another vehicle or accepted without purchasing one. Start through the AutoFair trade-in and vehicle-value page.
Service Across AutoFair
How do I schedule service at the correct AutoFair dealership?+
AutoFair.com provides separate service-scheduling links for its individual dealerships. Customers should select the location representing their vehicle’s brand or contact a preferred AutoFair service department to confirm that it can perform the requested maintenance or repair. Each dealership maintains its own appointment calendar, department hours, and service availability. Use the AutoFair service page to choose the appropriate location.
Can AutoFair service vehicles from brands other than the one a dealership sells?+
AutoFair states that its service centers can work on all vehicle makes and models. The exact services available still depend on the selected location’s equipment, staffing, and capabilities. Manufacturer warranty repairs, recalls, software campaigns, and certain brand-specific procedures should be confirmed with an AutoFair dealership authorized for that vehicle’s brand. Learn more on the group service page.
Need help finding the right AutoFair dealership?
Use AutoFair.com to browse inventory across the group, find the dealership that carries the vehicle you want, or choose the appropriate location for service.


